Troubleshooting

At some point, whether because of worn parts, long service hours or environmental conditions, you may experience some problems with the performance of your equipment. Before making a service call, here are a few simple things you can do to either fix the problem or help gather information for the service representative you will talk to.
 
     
Treadmills  
Problem
No Power

 

 

 Check
Check to make sure power cord is securely fastened to the machine and to the outlet, that the power switch is in the on positoin and that the circuit breaker in your electrical panel hasn't been tripped.
Problem
Incline Not Working

 

 

 Check
Look under the machine's hood to determine if any electrical connections are loose. Look for plastic connectors that may have come loose.
Problem
HR Not Registering/
Registering Incorrectly		   Check
Wipe the hand sensors which can be contaminated with sweat, hand lotion and other light soil. You can also place a rubber mat under the unit to help dissipate built up static electricity.
Problem
Belt has wandered
off to one side		   Check
Consult your owner's manual for instructions on how to adjust the belt to get back to original position.
     
Bikes  
Problem
Seat wobbles

 

 Check
Check to make sure bike is on level surface and that all bolts are tightened securely.
Problem
HR Not Registering/
Registering Incorrectly		   Check
Wipe the hand sensors which can be contaminated with sweat, hand lotion and other light soil. You can also place a rubber mat under the unit to help dissipate built up static electricity.
Ellipticals  
Elliptical
Problem
Makes Noise

 

 Check
Check that the machine is on level surface.
Problem
Rubbing/Scraping

 

 Check
Check flywheel to make sure nothing is obstructing the wheel.
Problem
HR Not Registering/
Registering Incorrectly		   Check
Wipe the hand sensors which can be contaminated with sweat, hand lotion and other light soil. You can also place a rubber mat under the unit to help dissipate built up static electricity.
Strength  
Strength
Problem
Excessive Slack in the Cable

 

 Check
Cable tension may also be adjusted using the threaded cable end on single pulley bracket and weight stack.
Problem
Motion not smooth

 

 Check
Inspect the weight stack and use a teflon-based spray to remove any debris from the rod(s).